Privacy policy
Last updated: March 7, 2026. This page explains what Novatar AI collects, how that information is used, and how you can contact us about privacy requests.
1. Scope
This policy applies to Novatar AI mobile applications, companion services, story features, and related public support surfaces operated by Novatar AI.
2. Information we collect
Information you provide
- Account details such as email, profile information, and authentication records.
- Content you create or upload, including avatar assets, world content, and chat inputs.
- Support messages and account-related requests sent to our official contact channels.
Information collected automatically
- Device and app diagnostics such as operating system, crash data, and performance events.
- Usage metrics such as feature interaction, session activity, and error logs.
3. How we use information
- Provide and maintain core app functionality.
- Process subscriptions and related billing events through store providers.
- Improve safety, reliability, moderation, and abuse prevention.
- Respond to user support, compliance, and deletion requests.
4. Data sharing
We share information with service providers that help us operate hosting, analytics, subscriptions, moderation, voice, and AI-related processing. We may also disclose information when legally required.
5. Data retention and security
We keep data only as long as necessary for service delivery, legal obligations, security operations, and abuse prevention. We apply technical and organizational safeguards, but no system can guarantee absolute security.
6. Your choices and rights
- You can update profile and account settings in-app where available.
- You can request account deletion using the public delete-account instructions.
- You can contact us about privacy-related questions and requests.
7. Children
Novatar AI is not intended for children under the minimum age required by applicable laws and platform rules.