Get help with billing, account access, and in-app issues.
Use the official support inbox for subscriptions, purchase restoration, account problems, bug reports, and deletion requests that need human help.
Fastest way to get a response
- Use the email tied to your Novatar AI account when possible.
- Include your platform, app version, and screenshots if the issue is visual or purchase-related.
- For billing help, include the receipt or order reference from Google Play.
Common help topics
- Restore purchases from the same store account used for the original subscription.
- Report companion, story, or moderation issues from the app and then email support if urgent.
- Use the delete-account route for permanent account deletion instructions.
Support FAQ
How do I restore a subscription?
Open Novatar AI, go to Settings and Subscription, and use restore purchases while signed into the same Google Play account that made the purchase.
How do I report a bug or broken companion behavior?
Use the in-app reporting tools if available, then email support with steps to reproduce the issue and screenshots if the problem is visual.
How do I delete my account?
Open the public delete-account guide and include your account email in the deletion request.
Where are the legal pages?
See the public privacy policy and terms of service.