Fast Contact
Send one email with your account email and issue details so we can resolve it quickly.
Support for Novatar AI
Reach support for account issues, billing, subscriptions, and in-app problems. We respond through the official support inbox.
Response Window
Typical first response windows based on priority.
Support FAQ
How do I restore my premium subscription?
Open Novatar AI, go to Settings > Subscription, and tap restore purchases while logged into the same store account used for purchase.
How do I report a content or safety issue?
Use the in-app reporting tools from Settings or world/character screens, then email support if urgent with relevant IDs and screenshots.
How do I request account deletion?
Use the delete-account page for the guided process and include your account email in your request.
Where can I read your legal terms?
See Privacy Policy and Terms of Service for policy and compliance details.
Need Human Help?
Email our support inbox and include your platform and app version for the fastest resolution.